“Nothing gives me more professional satisfaction than having a customer express their gratitude for the level of service they have received. This is one of the reasons I always try to go the extra mile to make the customer happy.”
Bill Oldfield joined the team at Alvarez Technology Group, Inc. in April 2010. As Team Lead/Senior System Analyst, Bill analyzes complex technical issues, assesses network systems, and recommends the best solutions to fit client needs. He has extensive experience deploying, administering, and resolving issues with Microsoft Exchange, Windows, Active Directory, Cisco firewalls and a wide variety of other products.
“I enjoy making technology a useful part of other’s lives by removing obstacles like doubt and fear. When you enable people to utilize even the simplest of technologies to better their day, you’ve shared in something special while growing confidence. There’s no better reward.”
As OpsCenter Technician, David Wing works on the front line to assist clients with software, workstations, servers, and network related issues. He has over 15 years of experience in network and systems administration and engineering, including both technical communications and technical training.
“I love the challenges that working in IT brings. Every day is something new and exciting.”
As OpsCenter Technician I, Abraham Trejo monitors client networks, responds to alerts, and supports clients seeking assistance with the computer, network, and software related issues. He relays alert information to the field engineers and communicates with clients on their network status. He has over 10 years of experience as a broadcast engineer.
“I use technology to make life easier so I can spend more time doing what I love”
As OpsCenter Technician III, Ben helps clients navigate their current IT environment, business processes and requirements and recommends technology –based solutions to meet our client’s needs. He can install and configure the most complex IT solutions for our clients.
“I enjoy keeping my finger on the pulse of our managed client networks. I am the first line of defense when it comes to detecting problems and taking steps to address them before the client has a larger issue.”
Corry Keller, OpsCenter Technician II, assists clients from the OpsCenter and quickly responds to requests for technical assistance. He resolves computer, network, and software related issues.