“Working closely with clients to solve the toughest challenges on a daily basis inspires me to continually raise the bar and deliver world class customer service.”
As Director of Service, Todd Sergot oversees all aspects of service delivery, applying best practice and continual improvement, inspiring the team to exceed client expectations. His passion for customer service enables Alvarez Technology Group to elevate themselves to be a true strategic technology partner.
Todd has more than 20 years of experience in the technology industry, working across all lines of business. Moving from technical service roles into management provides him the knowledge to apply lessons learned from both successfully implemented solutions to ones that have missed the mark due to improper planning or scoping efforts.
Originally from St. Paul, Minnesota, Todd currently lives in Monterey with his wife. He has two children, asgrandchild and a dogthat keep him on his toes. Todd enjoys the local community and all that the central coast offers, photography, cooking new foods, and continuing his educational experiences.
ITIL v3 2011 Foundation Certified
CMMI Associate Certification