Team Albatross

Mark Fields   Support Engineer

Mark Fields Support Engineer

“I have always been a problem solver and I like helping people. There is a satisfaction that comes from knowing I have fixed a problem, solved a puzzle or unraveled a mystery. Working in the I.T. industry allows me to do all three.”

Mark Fields is a Support Engineer and helps clients resolve a variety of network, computer and software related issues. With 14 years of experience in the technology industry, Mark holds an Associate of Applied Science degree from Silicon Valley College and has experience in I.T. consulting, desktop support, network administration, website administration.

Toni Campbell Customer Service Coordinator

Toni Campbell Customer Service Coordinator

“I am all about customer service, and if I can help you I will.”

As Customer Service Coordinator, Toni Campbell ensures that requests for service are handled efficiently and engineer time is allocated effectively. She supports the engineers, coordinates service tickets with the OpsCenter, and dispatches ordered components to the engineers. She has nearly two decades of customer service experience and has been dispatching for over 2 years. Toni is new to the tech industry, but loves working with people.