Albatrosses are highly efficient in the air, using dynamic soaring and slope soaring to cover great distances with little exertion. We are a highly efficient team that soars through and above challenging situations with little exertion.
“Nothing gives me more professional satisfaction than having a customer express their gratitude for the level of service they have received. This is one of the reasons I always try to go the extra mile to make the customer happy.”
Bill Oldfield joined the team at Alvarez Technology Group, Inc. in April 2010. As Team Lead/Senior System Analyst, Bill analyzes complex technical issues, assesses network systems, and recommends the best solutions to fit client needs. He has extensive experience deploying, administering, and resolving issues with Microsoft Exchange, Windows, Active Directory, Cisco firewalls and a wide variety of other products.
“I have always been a problem solver and I like helping people. There is a satisfaction that comes from knowing I have fixed a problem, solved a puzzle or unraveled a mystery. Working in the I.T. industry allows me to do all three.”
Mark Fields is a Support Engineer and helps clients resolve a variety of network, computer and software related issues. With 14 years of experience in the technology industry, Mark holds an Associate of Applied Science degree from Silicon Valley College and has experience in I.T. consulting, desktop support, network administration, website administration.
“I am all about customer service, and if I can help you I will.”
As Customer Service Coordinator, Toni Campbell ensures that requests for service are handled efficiently and engineer time is allocated effectively. She supports the engineers, coordinates service tickets with the OpsCenter, and dispatches ordered components to the engineers. She has nearly two decades of customer service experience and has been dispatching for over 2 years. Toni is new to the tech industry, but loves working with people.
Alvarez Technology Group, Inc.
209 Pajaro Street
Salinas, CA 93901
Toll Free: 1-866-78-iTeamLocal: (831) 753-7677
Fax: (831) 753-7671