The Professional Services Account Manager is a critical position at the Alvarez Technology Group, Inc. (ATG). This position is the day-to-day link between the company and our clients and therefore the impression that clients get about the company is usually strongly influenced by their interactions with the Professional Services Account Manager. While interfacing with clients, the Professional Services Account Manager must demonstrate professionalism, knowledge of our products and services and an overall demeanor that will build trust with the client. Due to the volume of telephone and email interactions, Professional Services Account Managers must be excellent communicators who use a welcoming, polite, cheerful and understanding tone with clients who cannot see their facial expressions or body language.
The primary task of the Professional Services Account Manager is to create a positive experience for each client and be their advocate within the company to ensure a successful relationship. In general, the role includes:
A major requirement for all ATG employees is to provide outstanding value to all client engagements, cost-effectively and efficiently implementing new technology and maintaining existing systems. This includes remaining vigilant for opportunities to improve the client’s environment by recommending products and services that will enhance their productivity and profitability. In addition to the functional role of quoting the specialist is also instrumental in helping generate business from existing clients by probing for needs and opportunities.
Professional Services Account Managers regularly work with other employees and other departments to accomplish their goals. They should possess strong communications skills and should feel comfortable working in a team atmosphere. Likewise, they may be called upon to perform tasks that fall slightly outside the job description and should be prepared to carry out these duties at the same level of professionalism that one might employ in the regular client service duties.
Alvarez Technology Group, Inc.
P.O. Box 965 Salinas, CA 93901
Toll Free: 1-866-78-iTeamLocal: (831) 753-7677
Fax: (831) 753-7671